A specialist UK-based supplier of health-supporting vitamins and wellness supplements, headquartered at 9 Queen Street, Cardiff.
Terms of Service
Welcome to Prime Health. These Terms of Service govern your use of the primehealthinfo.info website and the purchase of any wellness products from our store. By accessing our site or placing an order, you agree to be bound by these terms, which constitute a legal agreement between you and Prime Health, located in Cardiff, UK.
Account Responsibility
When you create an account on our platform, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must provide accurate and current information during the registration process. If you suspect any unauthorized use of your account, you must notify us immediately via our contact email.
Account holders should choose a strong, unique password and avoid sharing account access with third parties. You remain responsible for any orders placed, reviews submitted, or preferences changed under your credentials until you have notified us in writing that a breach has occurred. We may suspend or close an account if we believe its security has been compromised or if inaccurate contact information prevents us from fulfilling an order.
Product Information and Accuracy
Prime Health strives to be as accurate as possible with product descriptions and availability. However, we do not warrant that product descriptions or other content on the site are error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
Product imagery may differ slightly from the physical item in colour, finish, or packaging size due to lighting at the time of photography or supplier updates. Where a specific batch or variant matters to you, please contact us before placing an order and we will confirm the details currently held in stock at our Cardiff warehouse.
Pricing and Payment
All prices are listed in GBP and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time, though changes will not affect orders that have already been confirmed. Payment must be made in full at the time of purchase using the approved payment methods provided at checkout.
GBP (£)
All listings priced in pounds sterling, inclusive of UK VAT where applicable.
After confirmation
Listed prices may change; confirmed orders are not affected.
At checkout
Full payment is taken at the point of purchase.
Prohibited Use of the Site
Users are prohibited from using the site for any unlawful purpose or to solicit others to perform or participate in any unlawful acts. You may not upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service. We reserve the right to terminate your use of the service for violating any of the prohibited uses.
Automated scraping, reselling product data for competing catalogues, reverse-engineering the checkout flow, or attempting to gain unauthorised access to our back-office systems are all considered prohibited uses. If we identify suspicious activity linked to your account or IP address, we may temporarily restrict access while we investigate and contact you to confirm intent.
Intellectual Property
All content included on primehealthinfo.info, such as text, graphics, logos, images, and software, is the property of Prime Health or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Prime Health. You may not reproduce, duplicate, copy, or sell any portion of the service without express written permission.
Product descriptions, ingredient guides, and lifestyle imagery are produced in-house or licensed from named contributors. You are welcome to link to individual product pages from your own website or share short excerpts with attribution. Wholesale re-use of catalogue photography, full description text, or brand marks in a competing commercial context requires a written licence from our team.
Limitation of Liability
Prime Health shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or the inability to use the website or the products purchased through it. Our total liability to you for any claim arising from the use of the site shall not exceed the amount paid by you for the specific product in question. This does not affect your statutory rights as a consumer in the UK.
Our wellness products are intended as dietary supplements to support a balanced lifestyle and are not a substitute for varied, nutritious food or professional guidance. If you are pregnant, breastfeeding, managing an existing health concern, or unsure whether a particular supplement is appropriate for your circumstances, please consult a qualified professional before introducing it into your routine. Product packaging and accompanying inserts carry full usage instructions and should be read carefully before first use.
Need clarification on any clause?
Our team can walk through any section in plain language before you place an order. Reach us during weekday business hours and we will respond as promptly as we can.
- Address
- 9 Queen Street, Cardiff CF10 2AF, United Kingdom
- Phone
- +44 29 2017 2672
- [email protected]
- Hours
- Mon–Fri, 09:00–18:00