Shipping Policy
Prime Health is dedicated to delivering high-quality wellness supplements to customers throughout the United Kingdom. This policy provides detailed information regarding our shipping methods, timelines, and costs to ensure a smooth delivery experience from our Cardiff hub to your doorstep.
Cardiff, CF10 2AF
Delivery Areas and Restrictions
We currently offer shipping services exclusively to addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. By focusing on a single delivery region, we can maintain strict quality control and reliable delivery windows from dispatch to arrival.
We do not offer international shipping at this time. Deliveries to remote areas, the Scottish Highlands, and Northern Ireland postcodes may require additional transit time beyond the standard estimates listed below.
If you are unsure whether your postcode falls within a remote delivery zone, our support team can confirm expected transit times before you place an order.
Shipping Rates and Methods
Shipping costs are calculated at checkout based on the total weight of your order and the delivery method you select. We offer two options — standard and expedited — so you can choose the service that best matches your schedule.
Orders over a qualifying value may qualify for free standard shipping, which is applied automatically during checkout. No promo code is needed; the discount will appear in your order summary before payment.
Calculated by weight at checkout. Free over the qualifying order value. Typical arrival in 3 to 5 business days from dispatch.
Priority courier service with typical arrival in 1 to 2 business days. Flat rate shown at checkout before payment confirmation.
Dispatch and Delivery Times
Standard shipping typically takes 3 to 5 business days from the date of dispatch, while expedited options usually arrive within 1 to 2 business days. Business days refer to Monday through Friday and exclude UK public holidays. While we aim to meet these estimates, delivery times are not guaranteed.
Orders are processed and dispatched from our Cardiff facility during standard working hours. If your order is placed on a weekend or public holiday, it will be processed on the next available business day.
Order Tracking Transparency
Transparency is important to us. Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website.
This allows you to follow your package's journey and receive notifications about its arrival, so you can plan to be available for the delivery.
- 01 Order processed and packed at our Cardiff facility
- 02 Dispatch confirmation email sent with tracking number
- 03 Track your parcel live on the courier's website
- 04 Delivery notification received on the day of arrival
Handling Undeliverable Packages
If a package is returned to us because of an incorrect address or multiple failed delivery attempts, we will contact you to arrange redelivery at the earliest opportunity.
Additional shipping charges may apply for resending the order. We encourage all customers to double-check their shipping details before finalizing their purchase to avoid delays.
- ✓ Confirm flat or house number and street name
- ✓ Verify postcode matches the delivery address
- ✓ Include any relevant delivery instructions
- ✓ Ensure someone is available to receive the parcel
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact our support team at [email protected] within 48 hours of the scheduled delivery date.
We will investigate the issue with our courier partners and work to resolve the situation promptly, ensuring you receive the products you ordered. Please include your order reference number and, if possible, photographs of any damaged packaging in your initial email.
Within 48 hours of the scheduled delivery date
Order reference, description of the issue, and photos
Contact our logistics team
Reach out Monday to Friday, 09:00 to 18:00, and we will begin looking into your delivery straight away.
Email [email protected]
Phone +44 29 2017 2672
Address 9 Queen Street, Cardiff CF10 2AF, United Kingdom
Common Shipping Questions
A summary of the most asked questions about delivery. For anything not covered here, contact our support team directly.
Do you ship outside the United Kingdom?
No, we currently ship to UK addresses only, including England, Scotland, Wales, and Northern Ireland. This allows us to maintain quality control and reliable delivery windows.
When will my order be dispatched?
Orders placed on a business day before the daily cutoff are processed that same day. Orders placed on weekends or public holidays are dispatched on the next business day.
How will I know when my parcel has been sent?
You will receive a dispatch confirmation email containing a tracking number and a direct link to the courier's tracking page, so you can follow your package from our Cardiff hub to your address.
What should I do if my parcel arrives damaged?
Contact us at [email protected] within 48 hours of the scheduled delivery date. Include your order reference and photographs of the damaged packaging, and we will work with the courier to resolve it.