Privacy Policy
Prime Health is committed to maintaining the privacy and security of the personal data shared by our visitors. This policy outlines how we collect, store, and utilize information when you interact with primehealthinfo.info. We operate in accordance with UK data protection standards to ensure your information remains confidential and is used only for the purposes stated herein.
Data Collection Methods
We collect information that you provide directly to us when registering an account, placing an order, or contacting our support team via email. This typically includes your name, delivery address, billing information, and contact details such as your phone number and email address.
Additionally, we automatically collect certain technical data through your browser, including your IP address and device type, to improve site functionality and security. This helps us understand how visitors navigate primehealthinfo.info, identify potential issues, and maintain a stable shopping environment for customers across the UK.
- · Name and email address
- · Delivery and billing address
- · Phone number (optional)
- · Order and account preferences
- · IP address and device type
- · Browser and operating system
- · Pages visited and visit duration
- · Referring website (if applicable)
Your personal data is processed primarily to fulfil orders and provide the wellness products you have requested. We use your contact details to send order updates and respond to inquiries made to [email protected].
Data may also be used for internal analytics to understand shopping patterns, helping us manage inventory and improve the user experience on our UK-focused platform. We do not use your data to make automated decisions that produce legal or similarly significant effects about you.
Processing payments, packing parcels, and arranging delivery to your address.
Sending order confirmations, dispatch updates, and replies to your questions.
Analysing aggregate shopping behaviour to refine navigation and stock planning.
Maintaining your account, order history, and saved preferences for future visits.
Purpose of Processing
Data Retention and Storage
We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Transactional records are kept for a period defined by UK tax regulations.
We implement technical and organisational measures to protect your data against unauthorised access, alteration, or destruction. When data is no longer required, it is securely deleted or anonymised so it can no longer be linked to you as an individual.
If you place an order, we keep the transaction record for the period required by HMRC. Your account and profile data are retained while your account is active and removed on request after closure, subject to those same record-keeping obligations.
Third-Party Disclosure
Prime Health does not sell or rent your personal information to third parties for marketing purposes. Data is shared only with essential service providers who assist in our operations, such as delivery couriers and payment processors.
These partners are contractually obligated to handle your data securely and are prohibited from using it for any purpose other than providing their specific service to us. We review these arrangements regularly to confirm they remain necessary and proportionate.
Delivery couriers
Receive your name, delivery address, and phone number to complete dispatch.
Payment processors
Receive billing details required to authorise and settle your transaction.
Hosting and analytics
Receive technical data to keep primehealthinfo.info running and help us understand site usage.
Your Statutory Rights
Under UK data protection laws, you have the right to access the personal information we hold about you and request corrections if any details are inaccurate. You may also request the deletion of your data under certain circumstances or object to specific types of processing.
To exercise these rights, please contact our Cardiff office using the provided contact details. We aim to respond to all valid requests within one month of receipt. If we need extra time, we will let you know and explain why.
Right of access: request a copy of the personal data we hold about you.
Right to rectification: ask us to correct anything that is inaccurate or incomplete.
Right to erasure: request deletion of your data when it is no longer necessary.
Right to object: ask us to stop certain types of processing, such as direct marketing.
Security Protocols
We utilise industry-standard encryption protocols to protect sensitive data during transmission between your device and our servers.
While no method of digital storage is entirely infallible, we regularly review our security practices to mitigate risks. Access to your personal data is restricted to employees who require that information to perform their specific job functions.
If you suspect a breach: contact us immediately at [email protected]. We will investigate and notify affected customers where required by law.
Contact Privacy Officer
If you have questions about this policy or want to access, correct, or delete your personal data, reach our Cardiff office during working hours. We will verify your identity before making any changes to protect your account.
9 Queen Street
Cardiff CF10 2AF
United Kingdom
Other policies you may need
This policy was last reviewed on 28 August 2026. We may update it from time to time; significant changes will be posted on this page.
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