Order Reference
PH-2026-0828
Keep this number for any correspondence with our Cardiff team.
Order Confirmation
Thank you for choosing Prime Health for your wellness needs. Your order has been successfully placed and is currently being processed by our team in Cardiff. A summary of your purchase appears below, and a copy has been sent to your registered email address for your records.
Section 01
Order Details and Reference
Every transaction is assigned a unique order reference number. Please keep this number for your records and use it in any correspondence with our support team. Your order summary includes the item names, quantities, and the total amount charged to your payment method, including shipping costs and taxes.
Your Order Reference
PH-2026-0828
Order Status
Processing
A confirmation email containing your full receipt has been sent to the address you provided at checkout. If you do not see it within ten minutes, check your junk or promotions folder, then contact us at [email protected] and we will resend it.
Processing Timeline
Order Placed
Confirmed and received by our Cardiff team.
Preparing for Dispatch
Typically within 24 to 48 hours, excluding weekends and UK public holidays.
Dispatched
You will receive a tracking link once your package is handed to our courier.
Delivered
Some deliveries may require a signature on arrival.
During peak periods, processing may take slightly longer than the standard window. We appreciate your patience.
Section 02
Shipping Information
Your order will be sent to the delivery address provided during the checkout process. Please verify that this address is correct in the summary provided. If you notice an error, contact us immediately at [email protected]; however, once an order has entered the dispatch stage, we may be unable to redirect it.
Dispatch Origin
9 Queen Street
Cardiff CF10 2AF
United Kingdom
Section 03
Tracking Your Package
Once your order is dispatched, you will receive a tracking link to monitor its progress. This link will provide real-time updates from our courier service regarding the estimated delivery date and time. Please ensure someone is available to receive the package, as some deliveries may require a signature.
Tracking link sent to your registered email
Estimated delivery date provided by courier
Signature may be required on arrival
UK-wide delivery via tracked courier service
Section 04
Modifications and Cancellations
If you need to change or cancel your order, please reach out to our customer service team as soon as possible. We process orders quickly to ensure timely delivery, so the window for changes is limited. Once an order has reached the dispatch stage, it cannot be canceled, but it can be returned according to our standard policy.
Section 05
Next Steps
We invite you to explore our wellness blog or resource section while you wait for your delivery. If you have questions about the usage of your products, the information is available on the respective product pages. We appreciate your patience and thank you for trusting Prime Health with your health-supporting routine.
Visit or Write
9 Queen Street
Cardiff CF10 2AF
United Kingdom
Get in Touch
Working Hours
Monday – Friday
09:00 – 18:00